The GDPR applies to personal data meaning any information relating to an identifiable person who can be directly or indirectly identified. This definition provides for a wide range of personal identifiers to constitute personal data, including name, identification number, location data or online identifier.
GDPR calls sensitive personal data as being in 'special categories' of information. These include religious beliefs, political opinions, racial information, and sexual orientation.
This privacy notice tells you what to expect when City & Urban International (CUI) collects personal information. It applies to information we collect about:
When someone visits www.cityandurbaninternational.com we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
Our website search and decision notice search is powered by our own software. Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either City & Urban International or any third party.
City & Urban International Ltd are committed to the protection of its customers and all users of our websites. The following policy outlines how we treat your personal information, so that you can be assured it will be handled in a professional manner at all times.
CUI is committed to safeguarding the privacy of personal data and complying with the General Data Protection Regulation (GDPR 2018) and the UK Data Protection Bill 2017, and any future changes in data protection legislation with which CUI will be required to comply.
When selling, purchasing, or renting a property, through our company, we process your personal data such as name, address, contact details, email address and passport amongst other things.
Processing of this data implies collecting, storing, using or disclosing your personal data.
Well process your personal data:
You are free at any time to change your mind and withdraw your consent. The consequence might be that we cant do certain things for You.
We use various kinds of personal information, and group them together like this.
|Type of Personal Information||Description|
|Contact||Where You live and how to contact You.|
|Consent||Any permissions, consent or preferences that You give Us, including how You would like Us to contact You.|
|Financial||Your financial position, status and history.|
|Contractual||Details about the products and services we provide to You.|
|Behavioural||Details about how You use our products and services.|
|Communications||What we learn about You from conversations, emails and letters between Us.|
|Social Relationships||Your Family, friends and other relationships.|
|Open Data and Public Records||Details about You that are in public records such as the Electoral Register and information about You that is openly available on the internet.|
|Usage Data||Other data about how You use our products and services.|
|Documentary Data||Details about You that are stored in documents in different formats, including copies. This could include things like your passport, drivers licence, birth certificate or utility bill.|
|Socio-demographic||This includes details about your work or profession, nationality, education and where You fit into general social or income groups.|
|National Identifier||A number or code given to You by a government to identify who You are, such as a National Insurance number or Passport Number.|
Data from third parties we work with:
We may need to collect personal information by law, or under the terms of a contract we have with You. If You choose not to give Us this personal information, it may delay or prevent Us from meeting our obligations. It may also mean that we cannot perform the services needed to progress the sale, purchase or letting of a property.
Any data collection that is optional would be made clear at the point of collection.
We may use your personal information to:
We may need to confirm your identity before we provide products or services to You or your business. Once You have become a customer of ours, we will also share your personal information as needed to help detect fraud and money-laundering risks.
We use Fraud Prevention Agencies to help Us with this.
Both we and fraud prevention agencies can only use your personal information if we have a proper reason to do so. It must be needed for either of Us to obey the law, or for a legitimate interest.
We do not sell, rent or trade any of your personal data.
We will not, without your consent, disclose or supply your personal data to any third party for the purpose of their or any other third partys direct marketing.
The following criteria are used to determine data retention periods for your personal data (whether or not You become a customer):
Where CUI acts as the controller of personal data, it will ensure that necessary and adequate safeguards (e.g. encryption) are in place to prevent unauthorised access, loss, misuse or alteration of your personal data.
Where data is stored electronically we store all personal information on secure servers with relevant access and firewall controls.
Where data is stored on paper or forms all personal data is locked away when not in use, and disposed of securely after use either using document shredders or third-party disposal organisations who have been contracted to dispose of documents appropriately.
Any personal data sent to Us, either in writing or email, may be insecure in transit and we cannot guarantee its delivery.
Where You use a Password to access any service provided by CUI this must be kept confidential and not disclosed to anyone else. CUI does not ask You for your password.
To provide the services to You we may share the personal data that You supply with several third parties:
Unless otherwise defined under section 12 all personal data shared with third parties is stored and processed in the UK or EU.
CUI may use IP addresses, URLs of requested resources, timestamps and HTTP user agents to administer the system, analyse trends and gather broad demographic information for aggregate use.
In addition to this we may use third party services to monitor your use of our website, including Google Analytics, a web analytics service provided by Google, Inc (Google). This information allows Us to track how many visitors we have, how often they visit and where they originated from. It also gives the ability to gather which terms were used when searching for properties.
Your rights are as follows (noting that these rights dont apply in all circumstances):
You have the right to complain to the Information Commissioners Office. It has enforcement powers and can investigate compliance with data protection law: www.ico.org.uk
For more details on all the above You can contact our Data Protection Officer (DPO) using the details in Section 22.
We are not responsible for the practices employed by Third Party Websites linked to or from our Website nor the information or content contained therein.
Often links to other websites are provided solely as reference points to information on topics that may be useful to the users of our Website.
Your personal data is provided for the purpose of selling or purchasing a property, letting or being a tenant of a property, as agreed under the terms of an Agreement we have agreed between You and Us.
However, CUI would like to support You throughout the entire process of selling or purchasing your property by offering You additional relevant and related services, and keep You informed about all CUI services (marketing) which You can elect to, or decline from, receiving.
You have the right, at any time, to ask Us not to process your personal data for marketing purposes and any additional services that You have consented to receive.
You can opt-out of receiving any of these services and communications simply by clicking the unsubscribe link on any emails You receive, or contacting your branch or head office.
Please note it can take up to 28 days for a request to be fulfilled for general CUI communications because of pre-planned or ongoing activity.
If you choose to use our referral service to tell a friend about our site, we will ask you for your friends name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at firstname.lastname@example.org to request that we remove this information from our database.
Our Websites site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Links to Third Party Sites
Our Websites may, from time to time, contain links to and from the websites of our suppliers, partner networks, advertisers, affiliates and other third parties. If you follow a link to any of these websites, please note that these websites should have their own privacy policies and we do not accept any responsibility or liability for these policies or the content or operation of these websites. Please check these policies and the terms of the websites before you submit any personal data to these websites.
Social Media Widgets
We are registered as a data controller with the UK Information Commissioners Office and our data protection registration number is Z2655701
The copyright in this website belongs to City & Urban International. You may not make a permanent copy of or reproduce this web site in any form. You may not reproduce or incorporate this web site into any other web site. You may only print, display or download temporary copies of the content to your computer for your own personal non-commercial use.
City & Urban International takes all reasonable care to ensure that the information contained on this website is accurate, however, we cannot guarantee its accuracy and we reserve the right to change the information on this website at any time.
We welcome your views about our website. If you would like to contact us with any queries or comments please send an email to firstname.lastname@example.org.
City & Urban International Ltd is registered in England and Wales under company number 05917927.
Its registered office is at 102A Seymour Place, Marylebone, London, W1H 1NF.
You can contact Us as follows:
Telephone: +44 (0) 207 431 8828
In writing: Data Protection Officer
City & Urban International Ltd, 102A Seymour Place, Marylebone, London, W1H 1NF.
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